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Warranty claims


Although the complaint rate is low, it's nice to know that we offer the same warranty as a retail store. We resolve complaints as quickly as possible to your satisfaction. The warranty period begins the day we receive the product (from the courier, at the post office, at the store). The warranty period is 24 months (36 months for some manufacturers).

Please contact us by email at In some cases, we will resolve the fault by phone or email to avoid unnecessary forwarding of parcels which delays the matter.


Complaint procedure

Please send complaints to:

Reedog s.r.o.
Sedmidomky 459/8
101 00, Michle - Prague 10
Czech republic

Complaint protocol